How we work

The same process behind every engagement.

Whether you need a new ERP, an automation project, or the right people on your team, the work runs through one delivery model. It keeps quality consistent from client to client, and it means you always know what happens next.

90/10
Before the first call

We do the 90%. You bring the other 10.

You don't need to prepare anything. No spec, no RFP, no list of requirements. We'll ask a lot of questions about how your business runs and where it's struggling. Your 10% is answering them honestly. The rest is our job.

Getting started

What to expect before we begin.

What happens on the first call?
[How long it is, who's on it, and what we'll ask]
Do I need to prepare anything?
No. Just be ready to answer our questions honestly.
What do I get afterward?
A fixed-scope proposal based on what your business actually needs.
Is the first conversation free?
[Yes or no, and what's included]
How long does a typical project take?
Most first projects take several months from the first conversation to go-live. Support continues from there.
Who will we be working with?
The same named people from start to finish, not a rotating queue.
The model

Four phases, one team the whole way through.

Every engagement runs the same loop — discover, build, stabilize, scale — and then runs it again. Go-live is the middle of it, not the end. The same named people carry you from the first conversation to a system that runs your business, and keep making it better.

Kickoff KICKOFF Sign-off SIGN-OFF Go-live GO-LIVE Steady state STEADY STATE Value review VALUE REVIEW 01 Discover & Define 02 Build & Prove 03 Stabilize & Support 04 Optimize & Scale 4 PHASES · 5 GATES run it again.
01
Discover & Define
A free assessment and discovery — to a fixed-scope plan.
02
Build & Prove
Short sprints you test as we go, to a live system.
03
Stabilize & Support
We stay on while it settles — support included.
04
Optimize & Scale
Keep improving, scale what works, run the loop again.
5 gates · kickoff → sign-off → go-live → steady state → value review
↻ one delivery model, run again and again
01

Discover & Define

It starts with a free assessment. We map how your business runs and put a number on what's broken — then hand you a fixed-scope plan.

What you get
  • A free problem assessment
  • A clear problem definition
  • A map of your systems today
  • Gaps and costs, prioritized
02

Build & Prove

We build in short sprints you test as we go, proving it on your own data. Nothing ships big-bang — you sign off, then we launch.

What you get
  • Working software every sprint
  • A proof on your own data
  • A system you sign off on
  • A controlled go-live
03

Stabilize & Support

Go-live is the middle, not the end. The same team stays hands-on while it settles — support included, named people, not a queue.

What you get
  • Hands-on stabilization
  • A named team, not a queue
  • Support included, always
  • Visible service levels
04

Optimize & Scale

Once it's stable, we improve what works and scale it across the business — then find the next thing worth doing and loop again.

What you get
  • Ongoing improvements
  • Expansion across teams & sites
  • A roadmap for what's next
  • A partnership built to renew
"They took the time to learn about our operations and needs before making recommendations on which ERP solution they thought was best for us."
Controller, architectural signage manufacturer · Verified on Clutch
See it in practice
See our work →

Case studies from manufacturers who've been through the process.

Join the team
Explore careers →

Work alongside people who stay with their clients for the long haul.

Reimagine What's Possible

Tell us what's holding you back, and we'll show you what it's costing you and fix it.

Start a conversation →
hello@incipientcorp.comLong Beach, NYRutherford, NJMumbai, India