ERP done right. The first time.
Selection. Implementation. Integration. Sign-off. Support. Productized sprints with fixed milestones and weekly demos. The team that ships it stays past go-live.
Three tiers. Zero gap.
Advisory → Implementation → AMS. Every engagement ends with the next one named. Scope sign-off into team onboarded. Go-live into hyper-care. Hyper-care into AMS. Same faces, same context, every phase.
Before a line of code. Before a contract is signed.
A structured discovery process — gap analysis, vendor evaluation, ROI modeling. You leave with a locked scope, a delivery team named, and Month 1 already in Linear. No surprises. No ambiguity. The Gap Analysis is the entry point — not the destination.
You share. We prepare.
Discovery questionnaire sent. Stakeholders confirmed. Agenda locked. Travel booked for Silver and Gold. You start with clarity — not a blank page.
We go deep together.
Stakeholder interviews, process walkthroughs, pain point capture — virtually or on-site. Bronze: 2 remote sessions. Silver: 2 full days. Gold: 3–5 days.
We reconcile. You sign off.
Requirements organized by module. Clarification log closed. Phase 1 scope finalized and signed off — no surprises, no ambiguity.
Ready to execute.
Project built in Linear, Month 1 assigned, data templates established. When this phase closes, delivery starts — not planning.
| Bronze Remote · Entry | Silver Most Popular | Gold Onshore · Enterprise | |
|---|---|---|---|
| Est. Hours | 160–240 | 320–400 | 480–520 |
| Timeline | 2–4 weeks | 4–6 weeks | 6–8 weeks+ |
| On-site days | — | 2 days | 3–5 days |
| Infra & Financial | 1-year model | 1 & 3-year | 1, 3 & 5-year |
| Tech assessment | — | — | Multi-Platform |
| Strategic deliverable | — | Scope Summary | Platform Selection |
Six specialized add-ons available: Bill of Materials · Time Study · Facility Layout · Security & Compliance · Change Management · Training Needs.
From signed scope to live production system.
Structured, sprint-driven build. Every engagement begins where Advisory ends — with a locked scope, a named team, and Month 1 already running in Linear. Milestone-driven, no open-ended retainers, no surprise change orders. Each sprint closes with a working demo. Each phase closes with a client sign-off.
Kickoff & Foundation.
Scope activated directly from Advisory sign-off. Team onboarded, Linear live, Month 1 sprints defined, data templates distributed. Day 1 is delivery.
Configure & Build.
Platform configured to approved requirements, sprint by sprint. Workflows, integrations, and enhancements built iteratively with a working demo at every sprint close. Each phase gate requires client sign-off.
Test & Train.
UAT against signed acceptance criteria. Defects tracked and resolved before cutover. Role-based training delivered and data migrated in full. No go-live until sign-off is complete.
Go-Live & Hyper-Care.
Production cutover on a confirmed date with the full delivery team on standby. Hyper-care coverage begins immediately. AMS transition coordinated — zero gap between delivery and ongoing support.
| PoC Sandbox | Lean / OOTB Standard | Standard Most Common | Enterprise US Onshore | |
|---|---|---|---|---|
| Est. Hours | 160–240 | 480–640 | 1,200–1,800 | 3,500–6,000 |
| Duration | 4–6 weeks | 3 months | 6 months | 9–12 months |
| Configuration | Sandbox only | OOTB standard | Full + Extensions | End-to-end |
| Integrations | — | — | Up to 3 | Up to 10 |
| Data migration | Sample data | Masters + 12 mo | Masters + 24 mo | Multi-source |
| Hyper-care | 2 weeks | 4 weeks | 4 weeks | 8 weeks |
The team that ships it stays past go-live.
End-to-end application management and support for ERP and CRM platforms — from post-go-live stabilization through ongoing support, optimization, and continuous improvement. AMS is the natural next step after every implementation, and also a standalone entry point for organizations already on a platform who need structured support without full re-implementation.
Retainer.
Prepaid hour blocks from a shared resource pool. Best for stable systems with low, predictable support volume.
Subscription Packages.
Named, dedicated team with committed resources, faster SLAs, and proactive service management. Gold, Silver, or Bronze.
How-to & Guidance.
User lacks knowledge to perform a task; system is working as designed. Resolved same-day via walkthrough or SOP.
“How do I pull an aged receivables report?”
Incidents & Fixes.
Something broken or blocking work. Governed by P1–P4 priority SLAs. Resolved via investigation, fix, and deployment.
“Users are getting an error logging in after last night’s update.”
Enhancements & Builds.
New features, integrations, and design changes. Scoped per SOW or drawn from package Dev hours.
“We need a custom invoice export with additional data fields.”
| Gold Onshore · Enterprise | Silver Recommended | Bronze Remote · Entry | Retainer Shared · On-demand | |
|---|---|---|---|---|
| Coverage | 24 / 7 / 365 | 9 AM–5 PM ET, M–F | 3:30 AM–12:30 PM ET | 5:30 AM–10:30 AM ET |
| Min hours / mo | 320 | 240 | 80 | 20 |
| Channel | Portal + Channel + Hotline | Portal + Channel | Portal + Channel | Portal |
| Scope | Training + Support + Dev (8 hrs) | Training + Support + Dev (4 hrs) | Training + Support | Training + Support |
| Onsite | 2× / mo | 2× / qtr | 1× / qtr | — |
| Reviews | Monthly + QBR + Exec | Monthly + QBR | Monthly report | — |
On-call coverage and proactive monitoring included with Gold; available as add-ons for Silver, Bronze, and Retainer.
ERP, CRM, and the platforms that run the work.
The technology partner that stays past go-live.
Productized, not hourly.
We don't sell hours. We ship outcomes against fixed milestones with transparent burndown.
Operators on the ground.
Architects, BSAs, and engineers who've shipped 150+ implementations. No pure-strategy consultants who disappear at handoff.
We stay past go-live.
AMS isn't bolted on by a different team. The implementation pod graduates into managed support. Same faces, same context.
Built on Incipient OS.
Every engagement runs on the OS we built for ourselves. Agents inside the queue. Visibility your team has too.
Guaranteed resource continuity.
Every package — Advisory, Implementation, or AMS — comes with the same named people, every engagement. Your team never has to re-explain your business to a new face.
40+ engagements. Built to stay.
Tell us where you are.
Two-week diagnostic. Custom quote that fits your scope. From the team that ships it — and stays past go-live.