Month: April 2020

Customer engagement in the digital age provides amazing new opportunities to develop customer loyalty. Show your customers what they mean to your organization by constantly driving the differentiation, specialization, and expertise of your business and make sure your customer’s needs are met. Ensure your customer’s success and realize the rewards. Contact Incipient Corp. to find out how we can help you integrate a digital solution for engaging with your customers today.

View: THE MICROSOFT DIGITAL TRANSFORMATION SERIES Part 2: Engaging Customers

Communication is key for any modern agile business. As a large company, innovation is more cumbersome and saving money can be tough. Yet, by changing the way they pass information and enable employees to have more flexibility to communicate from wherever they are in the world, Microsoft saves more than $120,000 a day. With the Skype platform, their employees can leverage the benefits of a modern digital workplace. Your business can do the same. Contact us to find out how we can help.

View: How cloud-based PBX and PSTN save Microsoft more than $120,000 per day with Skype for Business

Delivering a personalized customer experience is important for any business. Customers want to know they’ll be taken care of, and it’s up to every business to communicate that message. With a solution like Dynamics 365, you can empower your agents with artificial intelligence‒derived recommendations to ensure they can act fast, save time on every customer interaction, and resolve customer issues. Contact us to find out how we can help you integrate this solution today.

View: Dynamics 365 for Customer Service – Create lifetime customers

If you’re still using an old, outdated email platform, you could be losing a considerable amount of time every week and opening your email content to malicious actors. With the capabilities of modern email platforms, you can access email on the go with flexible usage options and sync your email, calendar, and contacts wherever you go. It’s one way in which you can build a modern agile workplace for your employees. Curious on how to adopt a new email platform? Contact us to find out more information and learn how we can help.

View: Why Cloud Customer Flyer

Our examination and celebration of the Kelly Roofing success story comes full circle in this keynote demonstration. Hear the story from owner Ken Kelly himself and dive into the specific ways Kelly Roofing has utilized the capabilities of Dynamics 365 to improve efficiency and to gain valuable forward-thinking insight into their business.

As part of its plan to move toward becoming part of the FTSE 100, Keir Group PLC knew that it needed to overhaul its IT systems. Watch how Microsoft 365 E5 was able to meet their security needs while still providing an accessible and easy-to-use system for their largely remote workforce.

Read More…

The “Microsoft Managed Desktop” infographic shows the current state of IT challenges, according to technology decision-makers. See how third-party managed desktop services can fill key gaps in employee experience and security needs. For more information on Microsoft nonprofit solutions, contact us today.

View: Microsoft Managed Desktop

The modern workplace is characterized by cloud-based collaboration tools, untethered workspaces, and more and more, by millennials. In fact, millennials will make up 75% of the workforce by 2030. This article explores how businesses continue to evolve in step with a workforce that prioritizes work-life integration and expects access, flexibility, and technology that will not only contribute to personal growth but enable them to change the world.

Read More…

This article highlights a few key reasons why businesses should embrace personalization as a powerful tool to stay competitive with customers and to differentiate themselves from competition. 70% of consumers say a company’s understanding of their individual needs influences their loyalty. Consumers expect personalized experiences, and they build trust with those that are transparent about the data they collect.

Read More…